![]() So, if you want to understand how to politely decline a business request feels like, give a proper reason for the denial. However, if there is a detailed explanation, it can definitely make the frustration a little less stingy for sure. This can might also dilute your customer relationship management effort in a big way. Saying ‘No” without explanation can make your customers feel upset and frustrated. If you are in a situation where an affirmative answer from you is not possible, make sure you explain to customers the reason behind that. And when they don’t get a favorable response, they wish to at least know the rationale behind the denial.
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